Premise

These general conditions of online sale (hereinafter “GCS”) govern the sales contract (hereinafter, the “Contract”) of the products (hereinafter, the “product” or “products”) offered by REVERBERO S.r.l Unipersonale – Capitale Social i.v. € 10,000 based in Bologna (IT), Via Mondo, 2 / D – 40127, Bologna, Tax Code / VAT number 03952181208, registered with the REA of Bologna no. BO-558303 (hereinafter, “Reverbero”) – through its website www.reverbero.it (hereinafter, the “website”) to users of the site (hereinafter, the “customers” or the “customer”).

These general conditions of sale are intended to refer only and exclusively to customers who qualify as “consumers” pursuant to art. 3, co. 1, lett. a), of Legislative Decree 6 September 2005, n. 206, ie “natural persons acting for purposes unrelated to any business or professional activity carried out”, as well as adults.

All information contained on the site is in Italian and English. The customer declares to have read all the above information and general conditions of sale, before placing the order.

The customer, before placing the order of the product, declares that the purchase of said product has no direct relationship with his professional activity, as their purchase is intended for personal use.

The customer also declares to have the legal capacity to undertake in accordance with the provisions of these general conditions.

1 – Object

These general conditions of sale have as their object the definition of the rights and obligations of the parties in the context of a distance sale of goods offered in the online shop www.reverbero.it.

2 – Territory and coverage of the offer

This version of the general conditions of sale refers exclusively to sales made to consumers having their domicile or residence in one of the countries listed within the website.

3 – Contractual documents

This contract consists of the following documents:

• these general conditions of sale
• the order confirmation

The photographs illustrating the products on the site do not fall within the contractual field and are shown for descriptive purposes only. Considering the artisanal nature of the products offered, some differences in shades on the colors are an integral part of the artisan process and of the quality of the handcrafted product.

4 – Receipt of order

Any order confirmation signed through the validation click constitutes an irrevocable commitment of the customer that can be called into question only in the cases provided for by this contract in the articles “Right of withdrawal” and “Execution of the order”.

5 – Order acceptance

The conclusion of the contract will take place only upon confirmation of the order by Reverbero. The customer will receive by e-mail a notification of receipt showing the order confirmation with all the constituent elements of the contract (including products ordered, prices, delivery dates, any shipping costs).

Reverbero reserves the right not to confirm an order for any reason relating in particular to a product supply problem, or to a problem concerning the order received.

Reverbero cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the customer. Reverbero will also not be held responsible for any damage that may have occurred to the products after delivery by the carrier responsible for their transport as well as for delays in delivery attributable to the latter.

6 – Availability of products

The offers contained on this site will be valid as long as the products listed remain online and while stocks last.

Reverbero also reserves the right to communicate to the customer, at the email address associated with his profile, the possible unavailability of one or more of the products purchased. In the event of a product purchase that is no longer available, Reverbero will refund (according to the payment method used at the time of the order) the price and any shipping costs incurred by the customer.

7 – Prices – Invoice

Prices are expressed in Euros and include VAT relating to the country of purchase.

The guaranteed price to the buyer is the one published on the site at the time of sending.

Product prices are final. They do not include any delivery costs, which will be indicated in the order confirmation. The initial price on which the discount is applied is the official list price.

The invoice must be requested before payment, by correctly filling in the fields relating to the order.

8 – Payment

The customer who intends to purchase the products must express this desire through a request made directly on the site, in the specifically dedicated section, where, following the procedures indicated therein, he will send his purchase order and make the payment.

The payment of the consideration is due from the time of the order. The customer undertakes to pay the agreed price for the product ordered on the site (price of the products and transport) using the available payment methods.

The customer guarantees Reverbero that he has the necessary authorizations to use the payment instrument indicated in the order phase. In case of non-receipt by Reverbero of the payment, Reverbero reserves the right to cancel the order.

In the case of payment by credit card, Reverbero reserves the right to request the sending, within 24 hours, of the copy of the identity document proving the actual ownership of the credit card used, it being understood that, in the absence of the sending requested, Reverbero will be able to refuse the payment and cancel the order.

Payment data will be processed through a secure server-to-server connection using the SSL (Secure Sockets Layer) Protocol.

9 – Transfer of risks

In the withdrawal period referred to in Article 13, the customer is responsible for the object as custodian. This period ends with the delivery of the returned item to Reverbero.

10 – Execution of the order

The order will be executed within the terms specified on the Site and upon acceptance of the order by Reverbero and in any case within 30 days following the confirmation of the order subject to the availability of the product ordered and unless specifically agreed between the parties.

In case of temporary out of stock or unavailability of the ordered product, Reverbero undertakes to inform the customer as soon as possible and to specify a possible term for renewed availability.

See Article 6 regarding the availability of products.

11 – Delivery

The geographical area of ​​delivery corresponds to the geographical area covered by the offer. Deliveries are made from Monday to Friday.

The products are delivered to the address indicated by the customer. Delivery is to the street level unless otherwise indicated. The request for delivery to the floor of an order (where available) must be indicated by the customer at the time of the final confirmation of the order.

Reverbero, without prejudice to the provisions of art. 6, undertakes to deliver the products to the address communicated by the customer in the purchase order, through the carrier responsible for transporting them. Reverbero cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the customer. Reverbero will also not be held responsible for any damage that may have occurred to the products after delivery by the carrier responsible for transporting them as well as for delays in delivery attributable to the latter.

Reverbero carries out deliveries throughout the territory specified within the website. Deliveries in disadvantaged and / or remote areas may lead to changes in delivery times and transport rates indicated. In these cases Reverbero will contact the customer to submit the extra transport costs.

Delivery is made by couriers selected by Reverbero; PO Boxes are not considered valid addresses for delivery purposes.

Proof of delivery by the carrier will constitute proof of transport and release of the goods.

Upon delivery, the customer must check the content, compliance and status of the product or products.

If the package or the contents have been damaged, the customer is invited to accept as “goods unchecked” to the courier. It is also necessary to promptly communicate to Reverbero through the use of photos and comments the status of the material received, using the address [email protected].

12 – Collection of products in case of absence of the customer

In case of absence of the recipient during the delivery, the carrier will leave a notice of passage to the delivery address indicated by the customer. In case of absence of the recipient even on the second delivery attempt, the products must be collected at the address and in the manner indicated by the carrier.

In case of failure to collect within the deadline set by the carrier, the products will be returned to Reverbero which reserves the right to reimburse the price of the products, except for the shipping costs, which will be charged to the customer.

13- Right of withdrawal

The customer has the right to withdraw from the Contract, without any penalty and without specifying the reason, starting from the receipt of the order confirmation sent by Reverbero no later than fourteen working days from receipt of the product at the address indicated for the delivery.

Full proof of receipt is the date shown on the delivery note.

The customer may exercise the right of withdrawal through a specific communication (including indication of the recipient’s details, the order number and the date of receipt) to be sent to the e-mail address [email protected].

If the product has already been delivered, the customer is required to return it to Reverbero. To this end:

– the deadline for returning the product is fourteen days from the notice of withdrawal (in the case of return by the customer, the customer must provide proof of shipment). For the purposes of the deadline, the product is considered returned when it is delivered to the post office and / or accepting courier.

– if there has been delivery of the product, the substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. the customer must send the product properly packaged and packaged; Reverbero does not accept damaged returns, but kept in a normal state of conservation, kept with the use of normal diligence. Products damaged by detergents / additives, or products damaged by the customer due to inexperience will not be replaced or refunded. The customer must request a return authorization from Reverbero in writing. Reverbero undertakes to provide the return code. The risks of transport for the return of the products are fully borne by the customer.

– The costs of returning the goods to Reverbero are charged to the customer. If the customer exercises the right of withdrawal in accordance with the provisions of these conditions of sale, Reverbero will reimburse the sums paid by the customer on the same payment method used by the customer for the original transaction (credit card, bank transfer), if not otherwise indicated by the customer himself. The refund will be made, free of charge, within fourteen days from the date on which Reverbero became aware of the customer’s exercise of the right of withdrawal.

14 – Warranty

In order to guarantee high quality standards, the products are subjected to quality control procedures by Reverbero before being shipped. However, in the event of problems, the customer benefits from the legal guarantee from the manufacturing company for a duration of 24 months.

To activate the warranty, the customer must write to Reverbero, documenting in writing and if necessary by means of photos, the existing condition. Reverbero will indicate to the customer the return code “under guarantee” and will organize the transport at its own expense. Reverbero undertakes to replace the product with an identical one, which will be sent to the customer at Reverbero’s expense. In case of unavailability or discontinued production of the product itself, Reverbero will refund the price of the product to the customer.

15. Use of the site

The product descriptions and images on the site have been created to match the products. The photographs and video presentation of the products accompanying the descriptive information are published on the site for descriptive purposes, taking into account that the quality of the images, including an exact display of the color variations, may depend on software and IT tools used by the customer when connecting to the site. Reverbero assumes no responsibility for problems caused to the customer by the use of the site and the technologies used as they are not dependent on their own will.

16. Intellectual and industrial property rights

Reverbero informs that the site, as well as all trademarks and distinctive signs used in relation to the sale of the products offered, are protected by the applicable intellectual and industrial property rights and that any type of reproduction, communication, distribution, publication, alteration is prohibited. or transformation, in any form and for any purpose they take place. Reverbero reserves the right to take legal action to protect these aspects.

17. Protection of personal data

Reverbero is the owner of the personal data collected at the time of registration on the site, as well as those subsequently communicated at the time of purchase by the customer, except for the data relating to the payment procedure for which reference is made to the banking institutions through which the transaction takes place. For information relating to the processing of personal data, including the rights referred to in art. 7 of Legislative Decree 196/03, please refer to the detailed information already provided at the time of registration on the website www.reverbero.it

18 – Electronic signature

The “validation click” constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.

19 – Integrity of the contract

These general conditions of sale constitute the entirety of the obligations of the parties.

No other general or particular condition communicated by the customer may be included in or out of these general conditions.

20 – Nullity

If one or more provisions of these general conditions are considered invalid or declared as such in application of a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will retain all their force and value.

21 – Communications

For any communication, you can contact Reverbero at the following addresses:

Reverbero S.r.l.

Via Mondo 2 / D 40127 Bologna

email: [email protected]

22 – Applicable law

The sales contract between the customer and Reverbero S.r.l. is understood to be concluded in Italy and governed by Italian law. The jurisdiction is that of Bologna.